What's covered
- Tools and equipment: 6 months manufacturer warranty against defects
- Microscopes: 1 year manufacturer warranty
- Soldering stations: 1 year manufacturer warranty (heating element: 90 days)
What's not covered
- Physical damage (drops, water exposure, etc.)
- Misuse, incorrect voltage, or unauthorised modification
- Consumables,tips, nozzles, batteries, solder, flux
- Normal wear and tear
How to claim
- Email [email protected] with your order number and a short description
- Include 1 to 2 photos or a 10-second video of the defect
- We diagnose remotely within 24 hours
- If covered, we ship a replacement or repair the unit at no cost
Need help diagnosing?
Our technicians can walk you through troubleshooting on WhatsApp,sometimes it's a simple fix and you don't need a warranty claim at all.